RESORT POLICIES AND GUIDELINES
We are delighted to have you as our guest at ANANDA RESORT.
So as to ensure that your stay is pleasurable, serene and safe, and to avoid any confusion, please make the time to briefly peruse this outline of our Resort Rules and Guidelines.
We are sure that you will understand that, if these Rules and Guidelines are seriously violated, the Resort will have the right to request you to terminate your stay and, if the circumstances justify it, also to pay for any damage arising from such violation.
Smoking is not permitted in the Resort’s rooms and bungalows, or anywhere else within the Resort’s grounds. Guests observed to be smoking will be requested to desist, or to temporarily exit the premises.
MAINTENANCE OF PEACE AND QUIET: Guests visit our Resort for the purposes of enjoying a relaxed vacation and beneficial health treatments. Please assist their enjoyment by being as quiet and considerate as possible, by not permitting undue noise to emanate from your room/bungalow and by not otherwise disturbing them in the Resort’s public areas and facilities.
In particular, kindly be especially considerate of other people’s need for quiet between the hours of 9:00 pm to 8:00 am.
CHECK-IN: Our Check-in Time is 2:00 pm. If you arrive at the Resort earlier than 2:00 pm feel free to use our facilities so we have the time to prepare the accommodation.
CHECK-OUT. Our Check-out Time is 11:00 a.m. Please adhere as closely as possible to that time, for we need you to vacate your accommodation sufficiently early for us to ready it for the guests who will follow you.
If you arrive too early or check out too late, this makes the work of our staff rather more difficult. During non-peak tourist seasons, we may find it possible to offer a more flexible check-out time upon payment of 50% of the price for the bungalow/room, for day use till 4 pm. But it will assist us if, during the process of booking your stay with us, you alert us to your anticipated arrival and departure times.
RESERVATION AND PAYMENT: Our policies with respect to reservation and payment are intended to be as fair as possible, while also sparing the Resort an unjustified loss of anticipated income. Once a room/bungalow has been reserved for an arriving guest, that room/bungalow is deleted from our list of available accommodation and is refused to anyone else.
We require that to finalize their booking of accommodation, all guests provide a 4,000 Baht deposit or else make some form of larger advance payment. Upon the Resort’s receipt of such deposit or advance payment, the guest will receive a confirmation e-mail within 24 hours. Whatever is owed, over and above the amount deposited or paid is to be settled upon arrival at Check-in.
If a guest pays by means of a Bank wire, a VISA or MasterCard credit card, the Resort will add a 3% fee to the sum payable. Payment via Paypal entails an additional fee of 5% (though not on the initial deposit). Cheques are not accepted. We appreciate your cooperation.
REFUNDS AND CANCELLATION: No refund is granted in the event that a guest decides to effect an early departure, irrespective of the reason for such departure. Where cancellations of bookings prior to arrival are concerned:
- If the Resort receives notice of a guest’s booking cancellation at any time within 15 days before the guest’s scheduled arrival, none of any deposit or advance payment made will be refundable.
- If notice of a guest’s cancellation is received by the Resort at any time between 15 – 30 days prior to the guest’s scheduled arrival, 50% of any deposit or advance payment made will be refunded.
- If notice of a guest’s cancellation is received by the Resort more than 30 days prior to the guest’s scheduled arrival, the entire amount of any deposit or advance payment made will be refunded.
RESTAURANT: The Resort’s Restaurant is open daily from 8:30 a.m. to 9:00 p.m. Guests wishing to order take-away food items, early breakfasts or late dinners should advise the Restaurant of their needs one day in advance. Food and drink purchased elsewhere may not be consumed on the Restaurant premises.
OCCUPANCY: All the Resort’s rooms and bungalows, with the exception of dorm rooms, are intended for occupancy by a maximum of two (2) persons, both of which will have had to register, upon arrival, at our Reception Desk. No unregistered guest is permitted to remain overnight in the Resort’s accommodations.
FURNISHINGS AND EQUIPMENT: Each room/bungalow comes provided with its own furnishings and equipment. Guests are kindly requested to refrain from removing them. Missing or damaged items will be charged for at check-out.
SHEETS AND TOWELS: Every room/bungalow is supplied with sheets and towels, which should not be taken home as souvenirs. Upon check-out, sheets and towels that are discovered to have been lost or damaged will be charged for.
COOKING AND BARBECUES: Guests are not permitted to engage in cooking or barbecuing inside their rooms/bungalows.
LAUNDRY: The Resort provides a laundry service with 40 Baht/kg.
SAUNA: Please observe silence while inside the Sauna. Be aware that, because most of our guest are fasting on detox programs, there is no food or drink allowed around the sauna.The opening hours are 2:30 pm to 6:00 pm. However, a different time slot can sometimes be arranged, upon request, for groups consisting of five or more individuals.
FIREWORKS AND FIREARMS: For the safety of all guests, fireworks are prohibited in all Resort property. The carrying of firearms is also prohibited.
PETS: Pets are not allowed inside the resort.
SHOWER ROOM: All guests using the Sauna and Swimming Pool may use the shower room and toilet facilities located next to the massage parlor or the shower next to the swimming pool.
PARKING: Guests are kindly requested to park their vehicles only in the designated parking areas. No vehicles of any kind may be driven or parked on the Resort’s beach, grass or landscaped areas.
VANDALISM: Naturally, any form of vandalism is strictly prohibited, and this includes (without being limited to) the destruction or defoliation of trees, the uprooting of plants and flowers, and any scavenging for firewood.
LOST AND FOUND: The Resort assumes no responsibility for guests loss of money, jewels, or other valuables. It cannot be held responsible for articles that guests may leave unattended in their rooms or vehicles. However, the Resort is equipped with a CCTV system that keeps a constant eye on what is occurring and which can provide useful evidence in the event that deliberate theft is suspected.
Guests can help protect their possessions by keeping their doors locked when leaving their rooms during the daytime and when sleeping at night, by never falling asleep on a room balcony hammock with their room door left open, and by being selective about what items to leave unattended on their motor bikes and bicycles.
SWIMMING POOL: All Resort guests are permitted the use of our swimming pool. For hygienic reasons take a shower before using the pool each time you enter, and wear a proper swim suit (no clothes, underwear or cotton) while using the swimming pool. Be aware that, because most of our guests are fasting on detox programs, there is no food or drink allowed around the swimming pool. Because there is no lifeguard, refrain from jumping into the pool and use the facilities at your own risk. The Pool opening hours are from 10:00 am till 8:30 pm. Usage regulations are posted by the poolside and must be adhered to by pool users.
CHILDREN: We can only accept guests aged 16 and older.
FIRE PREVENTION: To prevent the outbreak of fire inside their rooms and bungalows, guests must refrain from:
- Cooking of food, using room heating appliances or ironing clothes;
- Carelessly discarding still glowing cigarette butts in waste-paper baskets and garbage cans;
- Engaging in any other behavior that could cause a fire or otherwise endanger life or property.